So if it smells to good to be true it probably is.
I have now found out the catch with our Cheapo Chinese online store.
So all items I have bought, (adaptors, phone chargers, cables) are very shoddy dollarama level goods and all have stopped working after a while.
If something is Dead on Arrival they reimburse 60% of value of item and replace item. Great so what's the catch?
Well what if they replaced it with another defective item? What they do then is say well it's more than bla bla days since you received the FIRST item so therefore only 35% rebate for you.
Lets look at that in detail:
Item arrives after 2 weeks, go to post office, cost Time 20 mins Item $25.40
2 days later: item breaks, request a return voucher, post it back, Time 1 hr. Postage $17.50 postage -(0.65*$25.40)=$2.50, they also diddle you on $0.25 currency exchange from USD to CAD
2 weeks later new item arrives. Go to post office, Time 20 mins
Same day, they sent you a dud. spend 20 mins twice a week for 5 weeks arguing online via login reply service that you are entitled to full refund and 60% postage. They are in China so answer next day or day after. Time 3h 20 mins
Are offered either 35% refund on postage and replacement Cost: 8.60 (postage - 35% rebate)-which I refused
Or $16 store credit, Cost $25.40-16=9.50
So far then it has cost me $37.40 and 4 hours and all I have to show for it is a chunk of plastic paperweight useless item.
So for DX.com just imagine it as an online Dollar store who will try to cheat you if the item is defective. I guess streetmarket trader mentality on a huge scale. This is really a shame because no one cares if the item costs $25 or $28 and they could offer decent after sales instead of resorting to offloading all the defective stuff to people where postage is expensive for them. I had hoped they would be an acceptable face of chinese trading but no...they rather lose customer and grab a dirty dollar today than do it properly.
I guess had I cared to look I would have seen the warning signs
http://club.dx.com/forums/forums.dx/threadid.899688
http://www.mpoweruk.com/china_batteries.pdf
http://www.ebay.com/gds/BE-CAREFUL-When-Buying-A-Cell-Phone-Battery/10000000007645536/g.html
http://neptronix.org/posts/dont_buy_unknown_chinese_batteries.html
I have now found out the catch with our Cheapo Chinese online store.
So all items I have bought, (adaptors, phone chargers, cables) are very shoddy dollarama level goods and all have stopped working after a while.
If something is Dead on Arrival they reimburse 60% of value of item and replace item. Great so what's the catch?
Well what if they replaced it with another defective item? What they do then is say well it's more than bla bla days since you received the FIRST item so therefore only 35% rebate for you.
Lets look at that in detail:
Item arrives after 2 weeks, go to post office, cost Time 20 mins Item $25.40
2 days later: item breaks, request a return voucher, post it back, Time 1 hr. Postage $17.50 postage -(0.65*$25.40)=$2.50, they also diddle you on $0.25 currency exchange from USD to CAD
2 weeks later new item arrives. Go to post office, Time 20 mins
Same day, they sent you a dud. spend 20 mins twice a week for 5 weeks arguing online via login reply service that you are entitled to full refund and 60% postage. They are in China so answer next day or day after. Time 3h 20 mins
Are offered either 35% refund on postage and replacement Cost: 8.60 (postage - 35% rebate)-which I refused
Or $16 store credit, Cost $25.40-16=9.50
So far then it has cost me $37.40 and 4 hours and all I have to show for it is a chunk of plastic paperweight useless item.
So for DX.com just imagine it as an online Dollar store who will try to cheat you if the item is defective. I guess streetmarket trader mentality on a huge scale. This is really a shame because no one cares if the item costs $25 or $28 and they could offer decent after sales instead of resorting to offloading all the defective stuff to people where postage is expensive for them. I had hoped they would be an acceptable face of chinese trading but no...they rather lose customer and grab a dirty dollar today than do it properly.
I guess had I cared to look I would have seen the warning signs
http://club.dx.com/forums/forums.dx/threadid.899688
http://www.mpoweruk.com/china_batteries.pdf
http://www.ebay.com/gds/BE-CAREFUL-When-Buying-A-Cell-Phone-Battery/10000000007645536/g.html
http://neptronix.org/posts/dont_buy_unknown_chinese_batteries.html
